Question 1

Can I change my order?

Accepted Answer

We start working on your order right away, which means it's difficult to make any changes after you place the order. But please contact (catmamaclub.com/contact)us as soon as possible, and we'll see what we can do!

Question 2

Can I cancel my order?

Accepted Answer

We begin processing your order as soon as it’s placed, which means cancellations aren’t possible once the order is in progress. Since each item is made to order, cancelling would result in wasted materials and time.

Please double-check your order details before completing your purchase to ensure you’re happy with your selection. If you have any issues, feel free to reach out - we’re happy to help!

Question 3

Can I return my order?

Accepted Answer

Please see our refund policy here(https://www.catmamaclub.com/refund-policy)

Question 4

How much is shipping?

Accepted Answer

Shipping rates:

• £3 for the first item
 • £2 per additional item
 • Free shipping on orders over £100

Question 5

How long will my order take to arrive?

Accepted Answer

As a small independent business, all our products are made to order—that means no wasted stock and no overproduction (yay for sustainability!).

Once you place your order, it’s sent to our specialist production partners and printed just for you. Because of this process, it can take a little longer than off-the-shelf items, but most orders arrive within 5–10 days.

Please note: Depending on what you order, your items may be produced and shipped separately and could arrive on different days. This is totally normal, we’ll send tracking details for each shipment where available.

We’ll always do our best to keep you updated along the way. If you think your order might be delayed or something seems off, just get in touch, we’re happy to help and will look into it for you right away.

Question 6

Where do you ship to?

Accepted Answer

We currently ship within the UK only, as we’re a small independent business just starting out. We hope to expand our shipping options in the future.

Thank you so much for your support as we grow!